Skip to main content

Problem determination

Use the information in this section to isolate and resolve issues that you might encounter while using your solution.

Lenovo solutions can be configured to automatically notify Lenovo Support if certain events are generated. You can configure automatic notification, also known as Call Home, from management applications, such as the Lenovo XClarity Administrator. If you configure automatic problem notification, Lenovo Support is automatically alerted whenever a solution encounters a potentially significant event.

To isolate a problem, you should typically begin with the event log of the application that is managing the solution:
  • If you are managing the solution from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.

  • If you are using some other management application, begin with the Lenovo XClarity Controller event log.