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Intermittent problems

See this section to solve intermittent problems.

Intermittent external device problems​

Complete the following procedure to solve the problem.

  1. Make sure that the correct device drivers are installed. See the manufacturer's website for documentation.

  2. For a USB device:

    1. Make sure that the device is configured correctly.

      Restart the server and press the key according to the on-screen instructions to display the LXPM system setup interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your solution at Lenovo XClarity Provisioning Manager portal page.) Then, click System Settings > Devices and I/O Ports > USB Configuration.

    2. Connect the device to another port. If using a USB hub, remove the hub and connect the device directly to the compute node. Make sure that the device is configured correctly for the port.

Intermittent KVM problems​

Complete the following procedure to solve the problem.

Video problems:

  1. Make sure that all cables and the console breakout cable are properly connected and secure.
  2. Make sure that the monitor is working properly by testing it on another compute node.
  3. Test the console breakout cable on a working compute node to ensure that it is operating properly. Replace the console breakout cable if it is defective.

Keyboard problems:

Make sure that all cables and the console breakout cable are properly connected and secure.

Mouse problems:

Make sure that all cables and the console breakout cable are properly connected and secure.

Intermittent unexpected reboots​

Complete the following procedure to solve the problem.

Note
Some uncorrectable errors require that the solution reboot so that it can disable a device, such as a memory DIMM or a processor to allow the machine to boot up properly.

  1. See the management controller event log to check for an event code that indicates a reboot. See Event logs for information about viewing the event log.