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Optional-device problems

See this section to solve problems related to optional devices.

External USB device not recognized​

Complete the following steps until the problem is resolved:

  1. Make sure that the proper drivers are installed on the solution. See the product documentation for the USB device for information about device drivers.

  2. Use the Setup utility to make sure that the device is configured correctly.

  3. If the USB device is plugged into a hub or the console breakout cable, unplug the device and plug it directly into the USB port on the solution.

PCIe adapter is not recognized or is not functioning​

Complete the following steps until the problem is resolved:

  1. Check the event log and resolve any issues related to the device.

  2. Validate that the device is supported for the solution (see Lenovo ServerProven website).

  3. Make sure that the adapter is installed in a correct slot.

  4. Make sure that the proper device drivers are installed for the device.

  5. Resolve any resource conflicts if running legacy mode (UEFI).

  6. Check Lenovo Data Center Support for any tech tips (also known as retain tips or service bulletins) that might be related to the adapter.

  7. Ensure any adapter external connections are correct and that the connectors are not physically damaged.

A Lenovo optional device that was just installed does not work.​

  1. Check the Lenovo XClarity Controller event log for any events associated with the device.

  2. Make sure that the following conditions are met:

    • The device is installed in the correct port.

    • The device is designed for the solution (see Lenovo ServerProven website).

    • You followed the installation instructions that came with the device, and the device is installed correctly.

    • You have not loosened any other installed devices or cables.

    • You updated the configuration information in the Setup utility. Whenever memory or any other device is changed, you must update the configuration.

  3. Reseat the device that you just installed.

  4. Replace the device that you just installed.

A Lenovo optional device that worked previously does not work now.​

  1. Check the Lenovo XClarity Controller event log for any events associated with the device.

  2. Make sure that all of the cable connections for the device are secure.

  3. Reseat the failing device.

  4. If the device comes with test instructions, use those instructions to test the device.

  5. If the failing device is a SCSI device, make sure that the following conditions are met:

    • The cables for all external SCSI devices are connected correctly.

    • The last device in each SCSI chain, or the end of the SCSI cable, is terminated correctly.

    • Any external SCSI device is turned on. You must turn on an external SCSI device before you turn on the solution.

  6. Replace the failing device.