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Observable problems

See this section to solve observable problems.

The solution immediately displays the POST Event Viewer when it is turned on​

Complete the following procedure to solve the problem.

  1. Correct any errors that are indicated by the light path diagnostics LEDs.

  2. Make sure that the solution supports all the processors and that the processors match in speed and cache size.

    You can view processor details from system setup.

    To determine if the processor is supported for the solution, see Lenovo ServerProven website.

  3. (Trained technician only) Make sure that processor 1 is seated correctly

  4. (Trained technician only) Remove processor 2 and restart the solution.

  5. Replace the following components one at a time, in the order shown, restarting the solution each time:

    1. (Trained technician only) Processor

    2. (Trained technician only) System board

Solution is unresponsive (POST is complete and operating system is running)​

Complete the following procedure to solve the problem.

  • If you are in the same location as the solution, complete the following steps:

    1. If you are using a KVM connection, make sure that the connection is operating correctly. Otherwise, make sure that the keyboard and mouse are operating correctly.

    2. If possible, log in to the solution and verify that all applications are running (no applications are hung).

    3. Restart the solution.

    4. If the problem remains, make sure that any new software has been installed and configured correctly.

    5. Contact your place of purchase of the software or your software provider.

  • If you are accessing the solution from a remote location, complete the following steps:

    1. Make sure that all applications are running (no applications are hung).

    2. Attempt to log out of the system and log back in.

    3. Validate the network access by pinging or running a trace route to the solution from a command line.

      1. If you are unable to get a response during a ping test, attempt to ping another solution in the enclosure to determine whether it is a connection problem or solution problem.

      2. Run a trace route to determine where the connection breaks down. Attempt to resolve a connection issue with either the VPN or the point at which the connection breaks down.

    4. Restart the solution remotely through the management interface.

    5. If the problem remains, verify that any new software has been installed and configured correctly.

    6. Contact your place of purchase of the software or your software provider.

Solution is unresponsive (POST failed and cannot start System Setup)​

Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the solution to fail POST (the power-on self-test).

If this occurs, the solution responds in either of the following ways:

  • The solution restarts automatically and attempts POST again.

  • The solution hangs, and you must manually restart the solution for the solution to attempt POST again.

After a specified number of consecutive attempts (automatic or manual), the solution to reverts to the default UEFI configuration and starts System Setup so that you can make the necessary corrections to the configuration and restart the solution. If the solution is unable to successfully complete POST with the default configuration, there might be a problem with the system board.

You can specify the number of consecutive restart attempts in System Setup. Restart the solution and press the key specified in the on-screen instructions to display the Lenovo XClarity Provisioning Manager system setup interface. Then, click System Settings > Recovery and RAS > POST Attempts > POST Attempts Limit. Available options are 3, 6, 9, and disable.

Voltage planar fault is displayed in the event log​

Complete the following procedure to solve the problem.

  1. Revert the system to the minimum configuration. See Enclosure specifications for the minimally required number of processors and DIMMs.

  2. Restart the system.

    • If the system restarts, add each of the items that you removed one at a time, restarting the system each time, until the error occurs. Replace the item for which the error occurs.

    • If the system does not restart, suspect the system board.

Unusual smell​

Complete the following procedure to solve the problem.

  1. An unusual smell might be coming from newly installed equipment.
  2. If the problem remains, contact Lenovo Support.

Solution seems to be running hot​

Complete the following procedure to solve the problem.

Multiple solutions or enclosures:

  1. Make sure that the room temperature is within the specified range (see Compute node specifications).
  2. Check the management processor event log for rising temperature events. If there are no events, the solution is running within normal operating temperatures. Note that you can expect some variation in temperature.

Cannot enter legacy mode after installing a new adapter​

Complete the following procedure to solve the problem.

  1. Go to UEFI Setup > Devices and I/O Ports > Set Option ROM Execution Order.
  2. Move the RAID adapter with operation system installed to the top of the list.
  3. Select Save.
  4. Reboot the system and auto boot to operation system.

Cracked parts or cracked enclosure​

Contact Lenovo Support.