Skip to main content

Storage drive problems

Use this information to resolve issues related to the hard disk drives.

Server cannot recognize a hard drive​

Complete the following steps until the problem is solved.

  1. Verify that the drive is supported for the server. See Lenovo ServerProven website for a list of supported hard drives.

  2. Make sure that the drive is seated in the drive bay properly and that there is no physical damage to the drive connectors.

  3. Run the diagnostics tests for the hard disk drives. When you start a server and press the key according to the on-screen instructions, the LXPM interface is displayed by default. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at Lenovo XClarity Provisioning Manager portal page.) You can perform hard drive diagnostics from this interface. From the Diagnostic page, click Run Diagnostic > Disk Drive Test.

    Based on those tests:

    • If the adapter passes the test but the drives are not recognized, replace the backplane signal cable and run the tests again.

    • Replace the backplane.

    • If the adapter fails the test, disconnect the backplane signal cable from the adapter and run the tests again.

    • If the adapter fails the test, replace the adapter.