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Problem determination

Use the information in this section to isolate and resolve issues that you might encounter while using your server.

Lenovo servers can be configured to automatically notify Lenovo Support if certain events are generated. You can configure automatic notification, also known as Call Home, from management applications, such as the Lenovo XClarity Administrator. You may also configure Call Home from Lenovo XClarity Controller. Using the Call Home function, you can create a service forwarder that automatically sends service data for any managed device to Lenovo Support.

To isolate a problem, you should typically begin with the event log of the application that is managing the server:
  • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.

  • If you are using some other management application, begin with the Lenovo XClarity Controller event log.