FQXSPCA0009M : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.

Severity​

Error

Alert Category​

Critical - Temperature

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0494

SNMP Trap ID​

0

Automatically Notify Support​

No

User Action​

Complete the following steps until the problem is solved:

1. If the sensor is "Ambient Temp":
   1. Make sure the data center Temperature environment is within 47°C degree.
   2. Make sure there is no hot air in front of the affected system.
   3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support.
2. If the sensor is "CPU 1 DTS" or "CPU 2 DTS":
   1. Check the XCC event log for any fan or cooling related issues and fix them first.
   2. Make sure there is no hot air in front of the affected system.
   3. Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers are correctly installed in place and keep clean.
   4. Make sure that the room temperature meets operating specifications.
   5. Upgrade all system firmware and chassis firmware (if applicable) to the latest level. NOTE: If the device is part of a cluster solution, verify that the latest level of code is supported by the cluster solution before the update.
   6. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support.