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Resolving installation issues

Follow this procedure to resolve issues that you might have when setting up your system.

Use the information in this section to diagnose and resolve problems that you might encounter during the initial installation and setup of your server.

The server does not power on​

Complete the following steps until the problem is solved.

Note
The power button will not function until approximately one to three minutes after the server is connected to ac power.

  1. Remove any optional devices that were installed recently. System power problems caused by addition of a device indicates this device is either incompatible or too much for the power supply to support.

  2. Make sure the power cord is securely connected to the server and to a working electrical outlet. Disconnect and reconnect or replace the server power cord.

  3. Remove and reinstall the power supply. If the problem persists, replace the power supply.

  4. Disconnect and reconnect the front panel cable (see System board components for the location of the connector on the system board). If the problem persists, replace the front panel.

The server immediately displays the POST Event Viewer when it is turned on​

Complete the following steps until the problem is solved.

  1. Make sure that the server supports the processor.

    To view processor details, go to Setup Utility and select Main > System Summary.

    To determine if the processor is supported for the server, see Lenovo ServerProven website.

  2. (Trained technician only) Make sure that the processor is installed properly.

  3. Replace the following components one at a time, in the order shown, and restart the server after each replacement.

    1. (Trained technician only) processor

    2. (Trained technician only) system board

Embedded hypervisor is not in the boot list​

Complete the following steps until the problem is solved.

  1. If the server has been installed, moved, or serviced recently, or if this is the first time the embedded hypervisor is being used, make sure that the device is connected properly and that there is no physical damage to the connectors.

  2. See the documentation that comes with the optional embedded hypervisor device for setup and configuration information.

  3. Make sure that software that is installed in the device works on another server to ensure that the device works properly.

  4. Check Lenovo ServerProven website to validate that the embedded hypervisor device is supported by the server.

  5. Make sure that the embedded hypervisor device is included in the list of available boot options. To view the list of boot sequences, go to Setup Utility, select Startup > Boot Priority Order.

  6. Check Lenovo Data Center Support for any tech tips (service bulletins) related to the embedded hypervisor and the server.

Server cannot recognize a drive​

Complete the following steps until the problem is solved.

  1. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Security > System Event Log > View System Event Log.

  2. Make sure that:

    • The drive is supported by the server (see Lenovo ServerProven website).

    • The drive is properly installed with signal and power cables properly connected.

  3. Make sure the drive is enabled. Go to Setup Utility and select Devices > ATA Drive Setup to see if the drive in question is enabled. If not, enable it.

  4. If the server comes with LXPM Lite, go to Diagnostics > HDD test to perform diagnostics on the drives. Replace the drive that is displayed as faulty. Otherwise, skip to the next step.

  5. Remove the drives until the system reaches minimal drive requirement; then, add one drive and restart the server, and repeat the step if the problem does not recur. If the problem occurs after addition of a drive, replace it.

    See Specifications for the minimal configuration for debugging.

Displayed system memory less than installed physical memory​

Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

Complete the following steps until the problem is solved.

  1. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Security > System Event Log > View System Event Log.

  2. Make sure that:

    • The DIMMs are supported by the server (see Lenovo ServerProven website).

    • The DIMMs are properly installed. Examine if there is any gap between the connector and the DIMM. Remove and install the DIMM if there is any.

  3. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics > Memory test to perform diagnostics on the DIMMs. Replace the DIMM that is displayed as faulty. Otherwise, skip to the next step.

  4. Remove the DIMMs until the system reaches minimal memory requirement; then, add one DIMM and reboot the server, and repeat the step if the problem does not recur. If the problem occurs after addition of a DIMM, replace it.

    See Specifications for the minimal configuration for debugging.

A Lenovo optional device that was just installed does not work.​

Complete the following steps until the problem is solved.

  1. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Security > System Event Log > View System Event Log.

  2. Make sure that:

    • The device is supported by the server (see Lenovo ServerProven website).

    • The latest version of corresponding driver is installed.

    • The device is seated correctly without physical damage on the device or connector.

    • System firmware has been updated to the latest version.

    • You followed the installation instructions that came with the device, and the device is installed properly.

    • You have not loosened any other installed devices or cables.

  3. Reseat the device.

  4. Replace the device.

Voltage planar fault is displayed in the event log​

Complete the following steps until the problem is solved.

  1. Revert the system to the minimum configuration. See Specifications for details.

  2. Restart the server.

    • If the system does restart successfully, add the devices that are removed one at a time, and restart the server after each addition until the problem occurs. Replace the device that causes the problem.

    • If the system fails to restart, there might be a problem with the system board. Call Lenovo support.