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License replacement by using the FoD website

If there is a hardware failure on a server, such as a processor, network adapter or network switch in a Flex chassis, we must update the unique identifier for the replacement part on the FoD website.

The unique identifier is normally referred to as the FoD ID and PPIN. The Hardware replacement menu is not needed for keys that are tied to the machine type and serial number (MTSN), such as the IMM Advanced Upgrade or ServeRAID adapters.

Complete the following steps:
  1. Log into the FoD web site, https://fod.lenovo.com/lkms.

  2. To access the hardware replacement menu, select Hardware replacement from the left navigation pane, Figure 1 appears.

    Figure 1. Hardware replacement option
    Hardware replacement option
  3. In the drop-down menu, select your machine type from the list. Then, enter the machine type serial number, and click Continue. The available keys for that system are shown in the next window, as shown in Figure 2.

    Figure 2. Installed keys
    Installed keys

    In this example, we have a server with an Emulex VFA FCoE upgrade. When the system board replacement is made, we must enter the new server’s UID into the FoD web site so that the FoD upgrade is still functioning after the replacement.

  4. Select all components and click Continue.

  5. Enter new UID in the appropriate field(s), one for each component, as shown in Figure 3 and then click Continue.

    Figure 3. Enter new UIDs
    Enter new UIDs
  6. Review your selections in the next window, as shown in Figure 4, then click Confirm.

    Figure 4. Confirm selections
    Confirm selections
  7. A successful key transfer is shown in Figure 5.

    Figure 5. Successful hardware replacement
    Successful hardware replacement
  8. You can now download the new activation key by clicking the link provided in Figure 5.

  9. You can also use the Retrieve history function of the FoD web site to get the activation key emailed to you. Specify the new UID as shown in Figure 6. For more information on the Retrieve history function, see Retrieve history.

    Figure 6. Downloading the key via Retrieve History
    Downloading the key via Retrieve History
Note
Responsibility: It is ultimately the client’s responsibility to reinstall their FoD keys. However, be advised that in most service scenarios in which a client needs a part replaced, the client often is not aware that they have FoD keys that are applied or might not know how to reapply the keys. In these cases, Remote Support works with the client and Field Technician to reapply the keys.