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Find the administrator/Becoming an administrator

An FoD user account can be an administrator of one or more customer numbers. To find out who the administrators are for your customer number, contact the FoD support (see FoD support contacts and Help.)

By default, FoD accounts are regular accounts (in the FoD web site, you will see “EXTERNAL USER” on the right-hand side of the web page).

For customer numbers who want to use the Inventory Management (eFOD) features of the FoD web site, there is an administrator class of users that have access to additional functions.

To become an administrator of your own customer number, there are two ways:

  • Ask an existing administrator to make you an administrator as well. To find out who the administrators are for your customer number, contact the FoD support (see FoD support contacts and Help.)

  • Email Lenovo FoD support and request the access:

    1. Send an email to the FoD support team (see FoD support contacts) with the following information:

      • Request, for example “Please make me an administrator for my company’s FoD purchases”

      • Your email address

      • Your company name

      • Your customer number(s)

      • Your first name

      • Your last name

    2. Once the request has been processed you will be sent an email from lkms@lenovo.com. You must click the link in the email to confirm the activation before you will see the menu for the administrator.

      Note
      Only the first administrator will get the email which they will have to respond to. For all additional administrators, no confirmation email will be sent.

    3. Once you have admin access, your account type will change to “EXTERNAL ADMIN”.