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SAS port failed or degraded

Recovery Steps​

  1. Does the Details area indicate that the port is Degraded or Failed?

    • If the port is Degraded, go to step 2.

    • If the port is Failed, go to step 4.

  2. The problem may be a faulty cable that is connected to the affected port. Replace the cable and ensure that both ends of the cable are inserted firmly into place.

  3. Select Recheck to ensure the problem has been resolved. If this problem still appears in the Problems area, go to step 4.

  4. Manually collect support data from the storage array.

    1. Go to Support > Support Center. Then, select the Diagnostics tab.

    2. Select the Collect Support Data link to save the support data to a file.

  5. Contact your Technical Support Engineer using the information in the upper right-corner of the Support Center.