Setting up MID Server user and role

The MID Server connects to a ServiceNow instance by using the SOAP web service. To allow authentication with the ServiceNow instance, create a separate user account for each MID Server or share the same account across multiple MID Servers. Each MID Server account must use the mid_server role to access protected tables.

Procedure

To set up the MID Server user account on the ServiceNow instance, complete the following steps.

1. From the ServiceNow portal, navigate to User Administration > Users.
2. Locate the mid.user user account in the User ID column.
3. Verify that the following fields are filled. Update the password, if required.

   • User ID. User ID that is to be specified in the mid.instance.username parameter of config.xml.

   • Password. Password that is to be specified in the mid.instance.password parameter of config.xml.

   • First name. User's first name

   • Last name. User's last name

   Note

   • Change the default password as soon as possible.

   • Avoid updating the fields other than Password. For information about the password for default user accounts, see Creating new users.

4. Click Update.