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Software problems

Use this information to solve software problems.

  1. To determine whether the problem is caused by the software, make sure that:

    • The node has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software.
      Note
      If you have just installed an adapter or memory, the node might have a memory-address conflict.

    • The software is designed to operate on the solution.

    • Other software works on the solution.

    • The software works on another solution.

  2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.

  3. Contact your place of purchase of the software.