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Power on and power off problems

Use this information to resolve issues when powering on or powering off the solution.

Solution does not power on​

Complete the following steps until the problem is resolved:

  1. Check XCC web page can be logged in via out-of-band network interface.

  2. Check the power button LED. If the power button LED is flashing slowly, press the power button to turn on the solution.

  3. Check power supplies are installed correctly and power supply LEDs are lit normally.

  4. If one or more sets of shared PCIe dual adapters are installed in the enclosure, reseat the nodes and the shared PCIe adapters that are installed in the enclosure, and reboot the nodes.

  5. If the error recurs, check FFDC logs for more details.

    Note
    To collect FFDC logs, see Collecting event logs for more details.

Solution does not power off​

Complete the following steps until the problem is resolved:

  1. Determine whether you are using an Advanced Configuration and Power Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps:

    1. Press Ctrl+Alt+Delete.

    2. Turn off the solution by pressing the power button and holding it down for 5 seconds.

    3. Restart the solution.

    4. If the solution fails POST and the power button does not work, disconnect the power cord for 20 seconds; then, reconnect the power cord and restart the solution.

  2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board.