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Monitor and video problems

Use this information to solve problems related to a monitor or video.

Screen is blank

  1. If the solution is attached to a KVM switch, bypass the KVM switch to eliminate it as a possible cause of the problem: connect the monitor cable directly to the correct connector on the rear of the solution.

  2. The management controller remote presence function is disabled if you install an optional video adapter. To use the management controller remote presence function, remove the optional video adapter.

  3. If the solution installed with the graphical adapters while turning on the solution, the Lenovo logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.

  4. Make sure that:

    • The solution is turned on. If there is no power to the solution.

    • The monitor cables are connected correctly.

    • The monitor is turned on and the brightness and contrast controls are adjusted correctly.

  5. Make sure that the correct solution is controlling the monitor, if applicable.

  6. Make sure that corrupted solution firmware is not affecting the video; see Firmware updates.

Screen goes blank when you start some application programs

  1. Make sure that:

    • The application program is not setting a display mode that is higher than the capability of the monitor.

    • You installed the necessary device drivers for the application.

The monitor has screen jitter, or the screen image is wavy, unreadable, rolling, or distorted.

  1. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescents, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.


    Moving a color monitor while it is turned on might cause screen discoloration.

    Move the device and the monitor at least 305 mm (12 in.) apart, and turn on the monitor.

    Non-Lenovo monitor cables might cause unpredictable problems.
  2. Reseat the monitor cable.

  3. Replace the components listed in step 2 one at a time, in the order shown, restarting the solution each time:

    1. Monitor cable

    2. Video adapter (if one is installed)

    3. Monitor

    4. (Trained technician only) System board.

Management controller remote presence cannot work

The management controller remote presence function is unable to display the system screen when an optional video adapter is present. To use the management controller remote presence function, remove the optional video adapter or use the onboard VGA as the display device.