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Getting help and technical assistance

If you need help, service, or technical assistance for Lenovo SDI Management Platform, you can find a wide variety of sources available from Lenovo to assist you.

Before you begin​

For general information about contact numbers, resources, and guidance to help you get the best support possible when and where you need it, see the Lenovo Lenovo Support Plan – Software webpage.

Procedure​

  • Check the event log, and follow the suggested actions to resolve any event codes (see Monitoring events).

  • Find solutions to problems that have identifiable symptoms, and follow the suggested actions to resolve any problems. For the latest troubleshooting procedures, see Resolving problems.

  • Check the Lenovo Data Center Support website for the latest tips and techniques that you can use to solve issues that you might have with Lenovo SDI Management Platform. These tech tips provide procedures to work around issues that are related to the operation of Lenovo SDI Management Platform.

    To find tech tips that are available for your product:

    1. Go to the Lenovo Data Center Support website.

    2. Enter “Lenovo SDI Management Platform” in the Search field.

    3. Either click View All in the Top Articles section to view all tips, or enter keywords in the Search field to find a specific tip.

    Tip: You can sort the list by Relevance, Popularity, or Newest tips.

  • Ask questions and find answers on the Lenovo XClarity Community forum website.

  • If the problem remains, and you are an entitled customer with a support-line contract, maintenance agreements, and/or warranty, submit an online service request.

    Submitting a service request starts the process of determining a resolution to your problem by making the pertinent information available to Lenovo Support quickly and efficiently. Lenovo service technicians can start working on your resolution as soon as you have completed and submitted a request.

  • Through the Lenovo Support Line, you can get technical assistance, for a fee, for utilization, configuration, and software problems with your Lenovo products.

    To find the local and toll-free support phone numbers, see the Support Phone List website. You can dial the number that you find for your geographical area or click Contact Us on the webpage to get assistance.

    For severity level 1 issues, support hours are 24/7. For all other severity levels, hours of operation and languages are listed on the webpage for your geographical area.

    China product support: To contact product support in China, see the Lenovo Services – China website. You can also call 400-106-8888 for product support. The call support is available Monday through Friday, from 9 AM - 6 PM.