Working with service and support

Lenovo SDI Management Platform provides a set of tools that you can use to collect and send service files to Lenovo Support, and view service ticket status and warranty information. You can contact Lenovo Support to get help and technical assistance when you run into problems.

Collecting service data When an issue occurs in a device and you need the assistance of a service provider such as Lenovo Support, you can manually collect the service data of that device (including service information, inventory, and logs), save the collected data as an archive file in tar.gz format in your local system, and then send the archive file to your preferred service provider to help identify the cause of the issue.

Viewing warranty information You can determine the warranty status (including extended warranties) of the managed devices.