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Sudden connectivity loss to a hub

XClarity One regularly checks the connectivity status for each hub. If XClarity One cannot connect to a hub, the connectivity status for that hub changes to Offline.

Connectivity issues are typically related to a network problem.

  • Check the event log for any network events, and resolve the issues, if any.

  • Ensure that the network hardware is functioning correctly for the connection path to the device.

  • Restart the hub.