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Directory services server connection failed

The storage array is unable to connect to the Directory Services server.

Possible causes include:

  • The server configuration settings are incorrect.

  • The installed CA certificate is no longer valid.

  • The server is offline.

  • The server is not operational or reachable due to a cabling or network issue.

Important

  • Security admin privileges are required to resolve this problem.

  • The storage array cannot be accessed using Directory Services credentials associated with this server until this problem is resolved.

  • If a static domain name is provided for the Directory Services server, a DNS server must also be configured on the same controller to resolve the server's IP address. You may configure a DNS server for the controller by going to Hardware, highlighting the desired controller, and selecting Configure DNS Server.

Recovery Steps​

  1. Are the configuration settings for the Directory Services server shown in the Details area correct?

    • If yes, go to step 5.

    • If no, go to step 2.

  2. Verify the Directory Services server configuration settings are correct.

    1. Go to Settings > Access Management. Then, select the Directory Services tab.

    2. Highlight the affected Directory Services server in the table.

    3. Select View/Edit Settings and enter the correct server URL and port number.

  3. Is the Directory Services server connected via a secure protocol?

    • If yes, go to step 4.

    • If no, go to step 8.

  4. Verify that the CA certificate installed for the secure protocol is valid.

    1. Go to Settings > Certificates. Then, select the Trusted tab.

    2. Select 'user-installed' certificates from the drop-down control.

    3. Locate the CA certificate in the table.

    4. Upload a new certificate if the previously trusted certificate has expired or is no longer valid.

    5. Go to step 8.

  5. Is the Directory Services server offline?

    • If yes, bring the server back online, and then go to step 8.

    • If no, go to step 6.

  6. Is the Directory Services server operational and reachable from the controller given your network configuration?

    • if yes, go to step 7.

    • if no, fix the problem, and then go to step 8.

  7. Is the DNS server operational and reachable from the controller given your network configuration?

    • if yes, contact your Technical Support Engineer.

    • if no, fix the problem, and then go to step 8.

  8. Select Recheck to ensure the problem has been resolved.