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Troubleshooting

This chapter provides information about what to do if users experience a problem with the UpdateXpress application.

Limitations and problems​

  • On the Multi-server Management page, when clicking Action > Export to export the Server Pool list, the selected file type (T) is not applied to the file name extension (N).

    In this case, users should manually input the file name extension.

  • UpdateXpress fails to set the out-of-box driver as default on some devices when upgrading from in-box driver to out-of-box one.

    UpdateXpress calls OneCLI to perform update task. OneCLI could not compare the inconsistent versions of in-box driver and out-of-box driver and select the correct version for update. In this case, UpdateXpress could not select the out-of-box driver for update, and users should manually select the target out-of-box driver to override the in-box driver.

  • All UpdateXpress paths must use standard English-language alphanumeric characters.

    All UpdateXpress paths must use standard English-language alphanumeric characters and must not include spaces, special characters, or non-English language characters.

Workarounds​

There are presently no known problems or workarounds for the UpdateXpress application.

Coexistence and compatibility​

The UpdateXpress application builds on OneCLI, but has no interactions with other programs on the system. Do not run the UpdateXpress application and OneCLI at the same time.