Troubleshooting

Limitations and problems​

• When specifying the certificate for custom proxy/URL security configuration in the process of running UpdateXpress under Linux, if users click Browse for the second time, the browse window might not be displayed on the UpdateXpress interface.

  On the Internet Access page, select HTTPS in the Proxy Type drop-down list, select Custom proxy security configuration and Custom URL security configuration, and click Browse… to specify the certificate for both selection. When users click Browse for the second time, the browse window might not be displayed.

  Workaround: Do one or more of the following:

  • Manually switch to the browse window in the background.

  • Adjust the window size to view the browse window in the background.

  • Use UpdateXpress on Windows instead.

• UpdateXpress fails to set the out-of-box driver as default on some devices when upgrading from in-box driver to out-of-box one.

  UpdateXpress calls OneCLI to perform update task. OneCLI could not compare the inconsistent versions of in-box driver and out-of-box driver and select the correct version for update. In this case, UpdateXpress could not select the out-of-box driver for update, and users should manually select the target out-of-box driver to override the in-box driver.

• All UpdateXpress paths must use standard English-language alphanumeric characters.

  All UpdateXpress paths must use standard English-language alphanumeric characters and must not include spaces, special characters, or non-English language characters.

Workarounds​

There are presently no known problems or workarounds for the UpdateXpress application.

Coexistence and compatibility​

The UpdateXpress application builds on OneCLI, but has no interactions with other programs on the system. Do not run the UpdateXpress application and OneCLI at the same time.