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Intermittent problems

Use this information to solve intermittent problems.

Intermittent external device problems​

Complete the following steps until the problem is solved.

  1. Make sure that the correct device drivers are installed. See the manufacturer's Web site for documentation.

  2. For a USB device:

    1. Make sure that the device is configured correctly.

      Restart the server and press the key according to the on-screen instructions to display the system setup interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at Lenovo XClarity Provisioning Manager portal page.)Then, click Advanced > USB Configuration.

    2. Connect the device to another port. If using a USB hub, remove the hub and connect the device directly to the server. Make sure that the device is configured correctly for the port.

Intermittent KVM problems​

Complete the following steps until the problem is solved.

Video problems:

  1. Make sure that all cables and the console breakout cable are properly connected and secure.
  2. Make sure that the monitor is working properly by testing it on another server.
  3. Test the console breakout cable on a working server to ensure that it is operating properly. Replace the console breakout cable if it is defective.

Keyboard problems:

Make sure that all cables and the console breakout cable are properly connected and secure.

Mouse problems:

Make sure that all cables and the console breakout cable are properly connected and secure.

Intermittent unexpected reboots​

Note
Some uncorrectable errors require that the server reboot so that it can disable a device, such as a memory module or a processor to allow the machine to boot up properly.

  1. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the Automatic Server Restart IPMI Application for Windows, or any ASR devices that are installed.

  2. See the management controller event log to check for an event code that indicates a reboot. See Event logs for information about viewing the event log.