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BMC error messages

Use this information to resolve BMC error messages.

The following table lists BMC error messages and suggested actions to correct the detected problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Types 8014, 8028 and 1916 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Error messageAction
I/O board fault
  1. Reseat the I/O expansion card. See Removing an I/O expansion card and Installing an I/O expansion card.
  2. Replace the following components one at a time, in the order shown, restarting the blade server each time:
    1. I/O expansion card - See Removing an I/O expansion card and Installing an I/O expansion card.
    2. (Trained service technician only) System-board assembly. - See Removing the system-board assembly and Installing the system-board assembly.
cKVM card fault
  1. Reseat the cKVM card - See Removing a concurrent KVM card and Installing a concurrent KVM card.
  2. Replace the cKVM card - See Removing a concurrent KVM card and Installing a concurrent KVM card.
BEM 1 fault
  1. Reseat the following components one at a time, in the order shown, restarting the blade server each time:
    1. SAS connectivity card - See Removing a storage interface card and Installing a storage interface card.
    2. RAID battery - See Removing the battery and Installing the battery.
    3. Optional expansion unit - See Removing an optional expansion unit and Installing an optional expansion unit.
  2. Replace the optional expansion unit - See Removing an optional expansion unit and Installing an optional expansion unit.
BEM 2 fault
  1. Reseat the optional expansion unit - See Removing an optional expansion unit and Installing an optional expansion unit.
  2. Replace the optional expansion unit - See Removing an optional expansion unit and Installing an optional expansion unit.
High-speed expansion card fault
  1. Reseat the high-speed expansion card - See Removing an I/O expansion card and Installing an I/O expansion card.
  2. Replace the high-speed expansion card - See Removing an I/O expansion card and Installing an I/O expansion card.
Front panel cable is not connected to system board
  1. Reseat the control-panel cable - See Removing the bezel assembly.
  2. Replace the following components one at a time, in the order shown, restarting the blade server each time:
    1. Bezel assembly - See Removing the bezel assembly and Installing the bezel assembly.
    2. (Trained service technician only) System-board assembly - See Removing the system-board assembly and Installing the system-board assembly.
BSE RAID battery failure
  1. Reseat the battery in the optional expansion unit. See Removing the battery and Installing the battery.
  2. Replace the SAS controller in the optional expansion unit. See Removing an optional expansion unit, Removing a storage interface card and Installing a storage interface card.
BSE RAID fault
  1. Reseat the ServeRAID SAS controller in the optional expansion unit. See Removing an optional expansion unit, Removing a storage interface card and Installing a storage interface card.
  2. Replace the following components one at a time, in the order shown, restarting the blade server each time:
    1. SAS connectivity card - See Removing a storage interface card and Installing a storage interface card.
    2. Optional expansion unit - See Removing an optional expansion unit and Installing an optional expansion unit.
Memory module bus fault
  1. Reseat the expansion unit - See Removing an optional expansion unit and Installing an optional expansion unit.
  2. Replace the expansion unit system board. See Removing an optional expansion unit and Installing an optional expansion unit.
Firmware (BIOS) halted, System management bus error
  1. Update the blade server firmware. To download the latest firmware for the blade server, go to http://www.ibm.com/systems/support/.
  2. Update the blade server and optional-device drivers. See Installation guidelines.
PCI bus timeout- system error
  1. Remove the blade server from the BladeCenter; then, reinstall it. See Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit.
  2. Reseat all the optional devices in the blade server, one at a time, restarting the blade server each time (Turning off the blade server and Turning on the blade server), to determine where the problem is located.
  3. Remove options from the blade server one at a time to determine where the problem is located.
  4. Replace the following components one at a time, in the order shown, restarting the blade server each time:
    1. All optional devices in the blade server:
    2. (Trained service technician only) System-board assembly - See Removing the system-board assembly and Installing the system-board assembly.
Microprocessor halted
  1. Remove the blade server from the BladeCenter unit; then, reinstall it. See Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit.
  2. Reseat the microprocessor - See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.
  3. Replace the following components one at a time, in the order shown, restarting the blade server each time:
    1. (Trained service technician only) Microprocessor - See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.
    2. (Trained service technician only) System-board assembly - See Removing the system-board assembly and Installing the system-board assembly.
Microprocessor temperature warning
  1. Make sure that the blade server is sufficiently cooled.
  2. Make sure that the front bezel on the blade server is not blocked.
  3. (Trained service technician only) Replace microprocessor - See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.
Firmware (BIOS) backup ROM corruption, System board failure
  1. Update the blade server firmware - Go to http://www.ibm.com/systems/support/.
  2. Replace the optional expansion unit - See Removing an optional expansion unit and Installing an optional expansion unit.
Planar voltage fault (power 12 V fault)
  1. Remove the optional expansion unit from the BladeCenter unit; then, reinstall it. See Removing an optional expansion unit and Installing an optional expansion unit.
  2. (Trained service technician only) Replace the system-board assembly - See Removing the system-board assembly and Installing the system-board assembly.
Planar voltage fault (planar fault)
  1. Remove the blade server from the BladeCenter unit; then, reinstall it. See Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit.
  2. (Trained service technician only) Replace the system-board assembly - See Removing the system-board assembly and Installing the system-board assembly
Power controller timeout
  1. Remove the blade server from the BladeCenter unit; then, reinstall it. See Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit.
  2. (Trained service technician only) Replace the system-board assembly - See Removing the system-board assembly and Installing the system-board assembly
Incompatible power controller firmware

(Trained service technician only) Replace the system-board assembly - See Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit.

Blade incompatible with chassis

Make sure that the management-module firmware is at the latest level. If the firmware is at latest level, the blade server device is not supported by the BladeCenter unit in which it is installed. Go to http://www.ibm.com/systems/support/.

Firmware (BIOS) ROM corruption detected

Update the BIOS code - Go to http://www.ibm.com/systems/support/.

Internal error CPU fault

Make sure that all of the software and the drivers are at the latest levels. Go to http://www.ibm.com/systems/support/.

CPU over temperature

Make sure that the blade server is sufficiently cooled.

CPU fault

(Trained service technician only) Replace the microprocessor - See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

CPU disabled

(Trained service technician only) Replace the microprocessor - See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

Invalid CPU configuration

Make sure that microprocessor is supported and compatible.

VRD 5d power good fault
  1. Remove the blade server from the BladeCenter; then, reinstall it. See Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit.
  2. (Trained service technician only) Replace the system-board assembly - See Removing the system-board assembly and Installing the system-board assembly
Hard drive xx removal detected
Replace storage drive xx. Depending on your storage drive type, see one of the following:
Hard drive xx fault

Information only. No action is required.