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35010809 : Unexpected exception affecting [arg1] was encountered in security service.

Unexpected exception affecting [arg1] was encountered in security service.

An internal exception occurred in the security service of the Chassis Management Module (CMM). The specified node might not power on. You might not be able to log in to the system-management processor. The Flex System Manager management software might not be able to communicate with the system-management processor. Support will address this software issue and must engage Product Engineering, who will engage Development. CMM service data is required.

Severity​

Error

Alert Category​

Nodes (Critical)

Log Source​

Node_09

Serviceable​

Yes

Recoverable​

Yes

Chassis LED that is Lit​

None

CIM Information​

Prefix:CMM

and ID:0404

SNMP Trap ID​

mmTrapBladeC

Automatically Notify Support​

Yes

User Response​

Support will address this issue and must engage Product Engineering. Complete the following steps as a workaround until the problem is solved:

  1. Make sure that the CMM has the correct level of firmware. Check the firmware change history for security updates.
  2. Reset the primary CMM.
No hardware components have to be replaced.