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Degraded drive path

A drive channel is experiencing intermittent errors along the path to one or more drives.

Important

  • You must contact your Technical Support Engineer to correct this failure. DO NOT attempt to fix it yourself.

  • If a "Loss of Path Redundancy" problem is also being reported in the Problems area of the Recovery Guru, you MUST fix this failure first; otherwise, you could lose both paths to the drives.

  • Correct this failure as soon as possible. The drives are still operational, but a level of path redundancy may be lost. If the other channel to any of these affected drives fails, the drives themselves could be failed.

Recovery Steps​

  1. Manually collect support data from the storage array.

    1. Go to Support > Support Center. Then, select the Diagnostics tab.

    2. Select the Collect Support Data link to save the support data to a file.

  2. Contact your Technical Support Engineer using the information in the upper right-corner of the Support Center.