Planning and Setup considerations

Limitation on automated service requests (Call Home)​

Because ThinkAgile SXM Series solutions are serviced and supported at the rack level, it is recommended that you not activate Call Home functionality for the components. If you choose to activate Call Home, be aware that your product entitlement might not be recognized.

Firmware and “Best Recipe” adherence​

Lenovo publishes ThinkAgile SXM Series firmware Best Recipes, which identify the supported firmware levels for the various components. See Firmware maintenance and Best Recipe for more details.

ThinkAgile SXM Series entitlement​

For ThinkAgile SXM Series solutions that are shipped in a rack, the entire solution is entitled at the rack level, based on the rack Machine Type and serial number. For ThinkAgile SXM Series solutions that are integrated into a customer-supplied rack, the solution is also entitled at the rack level, based on Machine Type and a derived “virtual rack serial number” that is created for each customer order. The following table shows the rack Machine Types that are used for entitlement in all ThinkAgile SXM Series solutions.

If you need support for these solutions or any of their components or included software, be sure to use your rack Machine Type and serial number. If you use an individual component (server or switch) serial number, ThinkAgile Advantage Support might not immediately recognize the correct entitlement, which could delay proper case handling.

For scale unit nodes that are added after the original deployment (i.e. expansion nodes), support entitlement is based on the individual component (server or switch) serial numbers.