List of UEFI events

This section lists all messages that can be sent from UEFI.

I.11002 [I.11002] A processor mismatch has been detected between one or more processors in the system. : One or More Mismatched Processors Detected
Severity
Info
User Response
Complete the following steps:
1. This message could occur with messages about other processor configuration problems. Resolve those messages first.
2. If the problem persists, ensure that matching processors are installed (i.e., matching option part numbers, etc)
3. Verify that the processors are installed in the correct sockets. If not, correct that problem.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
5. Replace mismatching processor. Inspect the processor socket and replace the system board first if the socket is damaged.
Related links
I.18005 [I.18005] A discrepancy has been detected in the number of cores reported by one or more processor packages within the system. : Processors have mismatched number of cores
Severity
Info
User Response
Complete the following steps:
1. If this is a newly installed option, ensure that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin that applies to this processor error.
3. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged.
Related links
I.18006 [I.18006] A mismatch between the maximum allowed QPI link speed has been detected for one or more processor packages. : Processors have mismatched QPI Speed
Severity
Info
User Response
Complete the following steps:
1. If this is a newly installed option, ensure that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged.
Related links
I.18007 [I.18007] A power segment mismatch has been detected for one or more processor packages. : Processors have mismatched Power Segments
Severity
Info
User Response
Complete the following steps:
1. Ensure that all Processors have matching power requirements (such as 65, 95, or 130 Watts)
2. If power requirements match, check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged
Related links
I.18008 [I.18008] Currently, there is no additional information for this event. : Processors have mismatched Internal DDR3 Frequency
Severity
Info
User Response
Complete the following steps:
1. Verify that matching DIMMs are installed in the correct population sequence. Correct any configuration issues found.
2. Replace the associated processor. Inspect the processor socket and replace the system board first if the socket is damaged
Related links
I.18009 [I.18009] A core speed mismatch has been detected for one or more processor packages. : Processors have mismatched Core Speed
Severity
Info
User Response
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged.
Related links
I.1800A [I.1800A] A mismatch has been detected between the speed at which a QPI link has trained between two or more processor packages. : Processors have mismatched Bus Speed
Severity
Info
User Response
Complete the following steps:
1. Verify that the processor is a valid option that is listed as a Server Proven device for this system. If not, remove the Processor and install one listed on the Server Proven website.
2. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found.
3. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
4. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged
Related links
I.1800B [I.1800B] A cache size mismatch has been detected for one or more processor packages. : Processors have one or more cache levels with mismatched size
Severity
Info
User Response
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.
Related links
I.1800C [I.1800C] A cache type mismatch has been detected for one or more processor packages. : Processors have one or more cache levels with mismatched type
Severity
Info
User Response
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.
Related links
I.1800D [I.1800D] A cache associativity mismatch has been detected for one or more processor packages. : Processors have one or more cache levels with mismatched associativity
Severity
Info
User Response
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.
Related links
I.1800E [I.1800E] A processor model mismatch has been detected for one or more processor packages. : Processors have mismatched Model Number
Severity
Info
User Response
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
3. Replace the system board.
Related links
I.1800F [I.1800F] A processor family mismatch has been detected for one or more processor packages. : Processors have mismatched Family
Severity
Info
User Response
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.
Related links
I.18010 [I.18010] A processor stepping mismatch has been detected for one or more processor packages. : Processors of the same model have mismatched Stepping ID
Severity
Info
User Response
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.
Related links
I.2018002 [I.2018002] The device found at Bus % Device % Function % could not be configured due to resource constraints. The Vendor ID for the device is % and the Device ID is %. : OUT_OF_RESOURCES (PCI Option ROM)
Severity
Info
User Response
Complete the following steps:
1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat the adapter and any attached cables.
2. Check the IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.
  NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup or ASU or using adapter manufacturer utilities so that adapter firmware can be updated.
3. Move the adapter to a different slot. If a slot is not available or error recurs, replace the adapter.
4. If the adapter was moved to a different slot and the error did not recur, verify that this is not a system limitation. Then replace the system board. Also, if this is not the initial installation and the error persists after adapter replacement, replace the system board.
Related links
I.2018003 [I.2018003] A bad option ROM checksum was detected for the device found at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %. : ROM CHECKSUM ERROR
Severity
Info
User Response
Complete the following steps:
1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat the adapter and any attached cables.
2. Move the adapter to a different system slot, if available.
3. Check the IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.
  NOTE: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
4. Replace the adapter.
Related links
- Removing an adapter
- Replacing an adapter
I.3048005 [I.3048005] UEFI has booted from the backup flash bank. : Booting Backup UEFI Image
Severity
Info
User Response
Complete the following steps:
Return the system to primary bank.
Related links
- Updating the firmware
I.3808004 [I.3808004] The IMM System Event log (SEL) is full. : IPMI System Event Log is Full
Severity
Info
User Response
Complete the following steps:
1. Use the IMM Web Interface to clear the event log.
2. If IMM communication is unavailable, use the Setup Utility to access the System Event Logs Menu and choose Clear IMM System Event Log and Restart Server.
I.3818001 [I.3818001] The firmware image capsule signature for the currently booted flash bank is invalid. : Current Bank CRTM Capsule Update Signature Invalid
Severity
Info
User Response
Complete the following steps:
1. Reboot the system. Will come up on backup UEFI image. Update the primary UEFI image.
2. If error does not persist, no additional recovery action is required.
3. If error persists, or boot is unsuccessful, replace the system board.
Related links
I.3818002 [I.3818002] The firmware image capsule signature for the non-booted flash bank is invalid. : Opposite Bank CRTM Capsule Update Signature Invalid
Severity
Info
User Response
Complete the following steps:
1. Update the backup UEFI image.
2. If error does not persist, no additional recovery action is required.
3. If error persists, or boot is unsuccessful, replace the system board.
Related links
I.3818003 [I.3818003] The CRTM flash driver could not lock the secure flash region. : CRTM Could not lock secure flash region
Severity
Info
User Response
Complete the following steps:
1. If system failed to boot successfully, DC cycle the system.
2. If system boots to F1 setup, update the UEFI image and reset bank to primary (if required). If the system boots without error, recovery is complete and no additional action is required.
3. If system fails to boot, or if the firmware update attempt fails, replace the system board.
Related links
I.3868000 [I.3868000] BOFM: System reset performed to reset adapters. : BOFM: System reset performed to reset adapters
Severity
Info
User Response
Complete the following steps:
Information only; no action is required.
I.3868003 [I.3868003] BOFM: Configuration to large for compatibility mode. : BOFM: Configuration too large for compatibility mode
Severity
Info
User Response
Complete the following steps:
Information only; no action is required.
I.58015 [I.58015] Memory spare copy initiated. : Spare Copy Started
Severity
Info
User Response
Complete the following steps:
Information only; no action is required.
I.580A4 [I.580A4] Memory population change detected. : DIMM Population Change Detected
Severity
Info
User Response
Complete the following steps:
Check system event log for uncorrected DIMM failures and replace those DIMMs.
Related links
- Removing a memory module
- Replacing a memory module
I.580A5 [I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy. : DIMM Mirror Fail-over Detected
Severity
Info
User Response
Complete the following steps:
Check the system-event log for uncorrected DIMM failures and replace those DIMMs.
Related links
- Removing a memory module
- Replacing a memory module
I.580A6 [I.580A6] Memory spare copy has completed successfully. : Spare Copy Complete
Severity
Info
User Response
Complete the following steps:
Check system log for related DIMM failures and replace those DIMMs.
Related links
- Removing a memory module
- Replacing a memory module
S.1100C [S.1100C] An uncorrectable error has been detected on processor %. : Uncorrectable processor error detected
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Reboot the system. If problem persists, contact Support.
S.2011001 [S.2011001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %. : PCI SERR Detected
Severity
Error
User Response
Complete the following steps:
1. If this system and/or any attached cables were recently installed, moved, serviced or upgraded,
  Reseat the adapter and any attached cables.
  Reload the device driver.
  If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
2. Check the IBM support site for an applicable device driver, firmware update, or other information that applies to this error. Load the new device driver and install any required firmware updates.
3. If the problem persists, remove the adapter. If system reboots successfully without the adapter, replace that adapter.
4. Replace the processor associated with the PCIe slot in which the adapter is installed. See Table 1 in section: Installing optional devices -> Installing an adapter for information describing which processors support which PCIe slots.
Related links
S.2018001 [S.2018001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %. : PCIe Uncorrected Error Detected
Severity
Error
User Response
Complete the following steps:
1. If this system and/or any attached cables were recently installed, moved, serviced or upgraded:
  Reseat the adapter and any attached cables.
  Reload the device driver.
  If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
2. Check the IBM support site for an applicable device driver, firmware update, or other information that applies to this error. Load the new device driver and install any required firmware updates.
3. If the problem persists, remove the adapter. If the system reboots successfully without the adapter, replace that adapter.
4. Replace the processor associated with the PCIe slot in which the adapter is installed. See Table 1 in section: Installing optional devices -> Installing an adapter for information describing which processors support which PCIe slots.
Related links
S.3020007 [S.3020007] A firmware fault has been detected in the UEFI image. : Internal UEFI Firmware Fault Detected, System halted
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.
Related links
S.3028002 [S.3028002] Boot permission timeout detected. : Boot Permission Negotiation Timeout
Severity
Error
User Response
Complete the following steps:
1. Check the IMM logs for communication errors and resolve.
2. Reseat the system.
3. If the problem persists, contact Support.
S.3030007 [S.3030007] A firmware fault has been detected in the UEFI image. : Internal UEFI Firmware Fault Detected, System halted
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.
Related links
S.3040007 [S.3040007] A firmware fault has been detected in the UEFI image. : Internal UEFI Firmware Fault Detected, System halted
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.
Related links
S.3050007 [S.3050007] A firmware fault has been detected in the UEFI image. : Internal UEFI Firmware Fault Detected, System halted
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.
Related links
S.3058004 [S.3058004] A Three Strike boot failure has occurred. The system has booted with default UEFI settings. : POST failure has occurred! System booted with default settings.
Severity
Error
User Response
Complete the following steps:
1. This event resets UEFI to the default settings for the next boot. If successful, the Setup Utility is displayed. The original UEFI settings are still present.
2. If you did not intentionally trigger the reboots, check logs for probable cause.
3. Undo recent system changes (settings or devices added). If there were no recent system changes, remove all options, and then remove the CMOS battery for 30 seconds to clear CMOS contents. Verify that the system boots. Then, re-install the options one at a time to locate the problem.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
5. Update the UEFI firmware.
6. Replace the system board.
Related links
S.3060007 [S.3060007] A firmware fault has been detected in the UEFI image. : Internal UEFI Firmware Fault Detected, System halted
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.
Related links
S.3070007 [S.3070007] A firmware fault has been detected in the UEFI image. : Internal UEFI Firmware Fault Detected, System halted
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.
Related links
S.3108007 [S.3108007 ] The default system settings have been restored. : System Configuration Restored to Defaults
Severity
Error
User Response
Complete the following steps:
Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
Related links
- Updating the firmware
S.3818004 [S.3818004] The CRTM flash driver could not successfully flash the staging area. A failure occurred. : CRTM Update Failed
Severity
Error
User Response
Complete the following steps:
1. Continue booting the system. If the system does not reset, manually reset the system.
2. If the error is not reported on the subsequent boot, no additional recovery action is required.
3. If the error persists, continue booting system and update the UEFI image.
4. Replace the system board.
Related links
S.3818007 [S.3818007] The firmware image capsules for both flash banks could not be verified. : CRTM image capsule could not be verified
Severity
Error
User Response
Complete the following steps:
1. If system failed to boot successfully, DC cycle system.
2. If system boots to F1 setup, update the UEFI image and reset bank to primary (if required). If the system boots without error, recovery is complete and no additional action is required.
3. If system fails to boot, or if the firmware update attempt fails, replace the system board.
Related links
S.51003 [S.51003] An uncorrectable memory error was detected in DIMM slot % on rank %. : [S.51003] An uncorrectable memory error was detected on processor % channel %. The failing DIMM within the channel could not be determined.[S.51003] An uncorrectable memory error has been detected during POST. Fatal Memory Error Occurred
Severity
Error
User Response
Complete the following steps:
1. If the system has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: The event Log might contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
2. If no problem is observed on the DIMM connectors or the problem persists, replace the DIMM identified by LightPath and/or event log entry.
3. If the problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
5. If the problem recurs on the same DIMM connector, inspect connector for damage. If found, replace the system board.
6. Replace the affected Processor.
7. Replace system board.
Related links
S.51006 [S.51006] A memory mismatch has been detected. Please verify that the memory configuration is valid. : One or More Mismatched DIMMs Detected
Severity
Error
User Response
Complete the following steps:
1. Could follow an uncorrectable memory error or failed memory test. Check the log and service that event first. DIMMs disabled by other errors or actions could cause this event.
2. Verify that the DIMMs are installed in the correct population sequence.
3. Disable memory mirroring and sparing. If this action eliminates the mismatch, check the IBM Support site for information related to this problem.
4. Update UEFI firmware.
5. Replace the DIMM
6. Replace the processor.
Related links
S.51009 [S.51009] No system memory has been detected. : No Memory Detected
Severity
Error
User Response
Complete the following steps:
1. If any memory errors are logged other than this one, take actions indicated for those codes first.
2. If no other memory diagnostic codes appear in the logs, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU).
3. If the problem remains, shut down the system and physically verify that one or more DIMMs are installed and that all DIMMs are installed in the correct population sequence.
4. If DIMMs are present and properly installed, check for any lit DIMM-connector LEDs, and if found, reseat those DIMMs.
5. If the problem remains, replace the processor.
6. If the problem remains, replace the system board.
Related links
S.58008 [S.58008] A DIMM has failed the POST memory test. : DIMM Failed Memory Test
Severity
Error
User Response
Complete the following steps:
1. You must AC-cycle the system to re-enable the affected DIMM connector or re-enable manually using the Setup utility.
2. If the system has been recently installed, serviced, moved, or upgraded, check to ensure that DIMMs are firmly seated and that no foreign material can be seen in the DIMM connector. If either condition is observed, correct and retry with the same DIMM. (Note: The event Log might contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
3. If the problem persists, replace the DIMM identified by LightPath and/or event log entry.
4. If the problem recurs on the same DIMM connector, swap the other DIMMs on the same memory channel across channels one at a time to a different memory channel or processor. If the problem follows a moved DIMM to a different memory channel, replace that DIMM.
5. Check the IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
6. If the problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board.
7. Remove the affected processor and inspect the processor socket pins for damaged or mis-aligned pins. If damage is found, or this is an upgrade processor, replace the system board. If there are multiple processors, swap them to move affected procesor to another processor socket and retry. If problem follows the affected processor (or there is only one processor), replace the affected processor.
8. Replace the system board.
Related links
S.68005 [S.68005] An error has been detected by the IIO core logic on Bus %. The Global Fatal Error Status register contains %. The Global Non-Fatal Error Status register contains %. Please check error logs for the presence of additional downstream device error data. : Critical IOH-PCI Error
Severity
Error
User Response
Complete the following steps:
1. Check the log for a separate error related to an associated PCIe device and resolve that error.
2. Check the IBM support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
3. If there are multiple Processors, swap Processors to move affected processor to another processor socket and retry. If problem follows the affected processor, or this is a single processor system, replace the processor. Inspect the processor socket on each processor removal and replace system board first if the processor socket is damaged or mis-aligned pins are found.
4. Replace the system board.
Related links
- Removing the system board
- Replacing the system board
S.680B8 [S.680B8] Internal QPI Link Failure Detected. : Internal QPI Link Failure Detected
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Inspect the processor sockets for foreign debris or damage. If debris is found, remove the debris.
3. If the error re-occurs, or socket damage is found, replace the system board.
Related links
S.680B9 [S.680B9] External QPI Link Failure Detected. : External QPI Link Failure Detected
Severity
Error
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Inspect the processor sockets for foreign debris or damage. If debris is found, remove the debris.
3. If the error re-occurs, or socket damage is found, replace the system board.
Related links
W.11004 [W.11004] A processor within the system has failed the BIST. : Processor Self Test Failure Detected
Severity
Warning
User Response
Complete the following steps:
1. If the processor or firmware was just updated, check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
2. If there are multiple Processors, swap Processors to move affected processor to another processor socket and retry. If problem follows the affected processor, or this is a single processor system, replace the processor. Inspect the processor socket on each processor removal and replace system board first if the processor socket is damaged or mis-aligned pins are found.
3. Replace the system board.
Related links
W.3048006 [W.3048006] UEFI has booted from the backup flash bank due to an Automatic Boot Recovery (ABR) event. : Automated Boot Recovery, Booting Backup UEFI Image
Severity
Warning
User Response
Complete the following steps:
1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the primary UEFI image and power cycle the system.
3. Replace the system board.
Related links
W.305000A [W.305000A] An invalid date and time have been detected. : RTC Date and Time Incorrect
Severity
Warning
User Response
Complete the following steps:
1. Check the IMM event log. This event should immediately precede 0068002 error. Resolve that event or any other battery related errors.
2. Use F1 Setup to reset date and time. If problem returns after a system reset, replace CMOS battery.
3. If the problem persists then check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
4. Replace the system board.
Related links
W.3058009 [W.3058009] DRIVER HEALTH PROTOCOL: Missing Configuraiton. Requires Change Settings From F1. : DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From F1
Severity
Warning
User Response
Complete the following steps:
1. Go to the Setup Utility (System Settings -> Settings -> Driver Health Status List) and find a driver/controller reporting Configuration Required status.
2. Search for the driver menu from System Settings and change settings appropriately.
3. Save settings and restart system.
Related links
- Configuring the server
W.305800A [W.305800A] DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. : DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller
Severity
Warning
User Response
Complete the following steps:
1. Reboot the system.
2. If the controller is a PCIe card, update the firmware on the card or replace the card.
3. If the problem persists, switch to backup UEFI or update the current UEFI image.
4. Replace the system board.
Related links
W.305800B [W.305800B] DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller. : DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller
Severity
Warning
User Response
Complete the following steps:
1. No action required. The system will reboot at the end of POST.
2. If the controller is a PCIe card, update the firmware on the card or replace the card.
3. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
4. Replace the system board.
Related links
W.305800C [W.305800C] DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller. : DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller
Severity
Warning
User Response
Complete the following steps:
1. Reboot the system.
2. If the controller is a PCIe card, update the firmware on the card or replace the card.
3. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
4. Replace system board.
Related links
W.305800D [W.305800D] DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'. : DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'
Severity
Warning
User Response
Complete the following steps:
1. Reboot the system to reconnect the controller.
2. If the controller is a PCIe card, update the firmware on the card or replace the card.
3. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
4. Replace the system board.
Related links
W.305800E [W.305800E] DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver. : DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver
Severity
Warning
User Response
Complete the following steps:
1. Reboot the system.
2. If the controller is a PCIe card, update the firmware on the card or replace the card.
3. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
4. Replace the system board.
Related links
W.3808000 [W.3808000] An IMM communication failure has occurred. : IMM Communication Failure
Severity
Warning
User Response
Complete the following steps:
1. Verify that the IMM firmware level is compatible with the UEFI firmware level. If not, update the IMM firmware.
2. Power cycle the system.
3. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
4. Replace the system board.
Related links
W.3808002 [W.3808002] An error occurred while saving UEFI settings to the IMM. : Error Updating System Configuration to IMM
Severity
Warning
User Response
Complete the following steps:
1. Use the Setup Utility to verify and save the settings (which will recover the settings).
2. Power cycle the system.
3. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
4. Verify that the IMM firmware level is compatible with the UEFI firmware level. If not, update the IMM firmware.
5. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
6. Replace the system board.
Related links
W.3808003 .[W.3808003] Unable to retrieve the system configuration from the IMM. : Error Retrieving System Configuration from IMM
Severity
Warning
User Response
Complete the following steps:
1. Use the Setup Utility to verify and save the settings (which will recover the settings).
2. Power cycle the system.
3. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
4. Verify that the IMM firmware level is compatible with the UEFI firmware level. If not, update the IMM firmware.
5. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
6. Replace the system board.
Related links
W.3818005 [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted : CRTM Update Aborted
Severity
Warning
User Response
Complete the following steps:
1. Continue booting system. If system does not reset, manually reset the system.
2. If the error is not reported on the subsequent boot, no additional recovery action is required.
3. If the event persists, continue booting system and update the UEFI image.
4. Replace the system board.
Related links
W.3868001 [W.3868001] BOFM: Reset loop avoided - Multiple resets not allowed. : BOFM: Reset loop avoided - Multiple resets not allowed
Severity
Warning
User Response
Complete the following steps:
1. Update all firmware (including adapter firmware) to the latest levels.
2. If the problem persists, contact Support.
Related links
- Updating the firmware
W.3868002 [W.3868002] BOFM: Error communicating with the IMM - BOFM may not be deployed correctly. : BOFM: Error communicating with the IMM - BOFM may not be deployed correctly
Severity
Warning
User Response
Complete the following steps:
1. Update all firmware (including adapter firmware) to the latest levels.
2. If the problem persists, contact Support.
Related links
W.3938002 [W.3938002] A boot configuration error has been detected. : Boot Configuration Error
Severity
Warning
User Response
Complete the following steps:
1. F1 Setup -> Save Settings.
2. Retry the configuration update.
Related links
- Configuring the server
W.50001 [W.50001] A DIMM has been disabled due to an error detected during POST. : DIMM Disabled
Severity
Warning
User Response
Complete the following steps:
1. If the DIMM was disabled because of a memory fault, follow the procedure for that event.
2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
3. If the problem persists, Power cycle the system.
4. Reset the IMM to default settings.
5. Reset UEFI to default settings.
6. Update the IMM and UEFI firmware.
7. Replace the system board.
Related links
W.58001 [W.58001] The PFA Threshold limit (correctable error logging limit) has been exceeded on DIMM number % at address %. MC5 Status contains % and MC5 Misc contains %. : DIMM PFA Threshold Exceeded
Severity
Warning
User Response
Complete the following steps:
1. If the system has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: The event Log might contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
2. Check the IBM support site for an applicable firmware update that applies to this memory error. The release notes will list the known problems the update addresses.
3. If the previous steps do not resolve the problem, at the next maintenance opportunity, replace the affected DIMM (as indicated by LightPath and/or failure log entry).
4. If PFA re-occurs on the same DIMM connector, swap the other DIMMs on the same memory channel one at a time to a different memory channel or processor. If PFA follows a moved DIMM to any DIMM connector on the different memory channel, replace the moved DIMM.
5. Check the IBM support site for an applicable Service Bulletins (Service bulletins) that applies to this memory error. (Link to IBM support service bulletins)
6. If the problem continues to re-occur on the same DIMM connector, inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board.
7. Remove the affected processor and inspect the processor socket pins for damaged or mis-aligned pins. If damage is found or the processor is an upgrade part, replace the system board.
8. Replace affected processor.
9. Replace the system board.
Related links
W.58007 [W.58007] Invalid memory configuration (Unsupported DIMM Population) detected. Please verify memory configuration is valid. : Unsupported DIMM Population
Severity
Warning
User Response
Complete the following steps:
1. This event could follow an uncorrectable memory error or failed memory test. Check the log and resolve that event first. DIMMs disabled by other errors or actions could cause this event.
2. Ensure that the DIMM connectors are populated in the correct sequence.
Related links
- Removing a memory module
- Replacing a memory module
W.580A1 [W.580A1] Invalid memory configuration for Mirror Mode. Please correct memory configuration. : Unsupported DIMM Population for Mirror Mode
Severity
Warning
User Response
Complete the following steps:
1. If a DIMM connector error LED is lit, resolve the failure.
2. Make sure that the DIMM connectors are correctly populated for mirroring mode.
Related links
- Removing a memory module
- Replacing a memory module
W.580A2 [W.580A2] Invalid memory configuration for Sparing Mode. Please correct memory configuration. : Unsupported DIMM Population for Spare Mode
Severity
Warning
User Response
Complete the following step:
Make sure that the DIMM connectors are correctly populated for sparing mode.
Related links
- Removing a memory module
- Replacing a memory module
W.68002 [W.68002] A CMOS battery error has been detected : CMOS Battery Fault
Severity
Warning
User Response
Complete the following steps:
1. If the system was recently installed, moved, or serviced, make sure the battery is properly seated.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
3. Replace the CMOS battery
4. Replace the system board.
Related links

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