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Downloading service data log

Use the information in this topic to collect service information about your server. This process is normally only done at the request of service personnel to assist in resolving a server problem.

In the XClarity Controller home page, click the Service Log option in the Quick Action section and select Service Data Log.

By default, the service log will contains the following data: system information, system inventory, system utilization, sensors reading, events log, FOD key, UEFI configuration and XClarity Controller configuration.

Move the mouse over the Basic Information option and click on the floating window to see some of the actual data that will be exported.

While Basic Information is mandatory, the following information can also be exported:

  • Network Information (IP, hostname)

  • Telemetry (24 hours data)

  • Debug Log

  • Audit Log (contains username)

  • Latest Failure Screen

  • Work Note

  • Adapter Firmware Log

  • Thermal Log

Click Export to download the service data log.

The process of collecting the service and support data may takes a few minutes to complete. The file will be saved to your default download folder. The naming convention for the service data file follows this convention:
<machine type and model>_<serial number>_xcc3_ServiceData_<date>-<time>.zip
For example:
7X2106Z01A_2345678_xcc3_ServiceData_240517-112857.zip.
In addition to the service data in .zip format, the debug log can also be downloaded in .tar.zst file format via Browse History.... The naming convention for the debug lodf file follows this convention:
<machine type and model>_<serial number>_xcc3_DebugLog_<date>-<time>.tar.zst
For example:
7X2106Z01A_2345678_xcc3_DebugLog_240517-112857.zip.
Note

  • Browse History... will also retain recently exported service logs.

  • .tar.zst file format uses a different compression algorithm and can be extracted with the package “zstd”. For example:
    tar --use-compress-program=unzstd -xvf <machine type and model>_<serial number>_xcc3_DebugLog_<date>-<time>.tar.zst