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XClarity One service data

When running Lenovo XClarity One as a local VM, you can manually collect service data for XClarity One and then save the information as an archive in tar.gz format to the local system. You can then send the service files to your preferred service provider to get assistance in resolving issues as they arise.

Online service-data collection​

To collect and save XClarity One service data to the local system, click Portal configuration on the context menu from the Settings view, and then locate the Service data panel.

Important
Ensure that web browser does not block pop-ups for the XClarity One website when downloading service data.

Offline service-data collection​

If XClarity One becomes unresponsive and cannot be recovered, you can collect service data for that portal instance by clicking Offline Service File Collection from the XClarity One Service Support Center portal. You can access the XClarity One Service Support Center portal by pointing your web browser to the XClarity One IP address and port 8443, for example https://192.0.2.10:8443.

Note

  • If you specified a static IPv4 address during installation, use that IPv4 address to access the XClarity One Service Support Center portal.

  • If a DHCP server is set up in the same broadcast domain as the VM host, use the IPv4 address that is displayed in the virtual-machine console to access the XClarity One Service Support Center portal.

  • Access to the portal is through a secure connection. Ensure that you use https.

Specify the service-recovery password in the Authentication Key field, and select Password as the Authentication type.

Note
If six consecutive log-in attempts fail, within a 15-minute period, you must wait at least 1 hour before signing in again.
Service data is compressed into a single .tar.gz file to your local system. You can choose to collect all service files and management server logs or just the logs.

  • All Service Data. Includes service logs, syslogs, and information about the virtual machine, operating system, network, processes, containers, and databases.

  • Logs Only. Includes service logs, syslogs, and information about the virtual machine.

Note
Only the latest archive file is stored in the repository. The file is deleted when the next collection request is made.

Service-recovery password​

The service-recovery password and the password-expiration interval were set during initial configuration.

This service-recovery password is needed to collect service data on an unresponsive XClarity One portal. By default, the password must be reset every 90 days. To set the service-recovery password and password-expiration interval (in days), click Portal configuration on the context menu from the Settings view, and then locate the Service Recovery Password panel..

Important
If six consecutive sign-in attempts fail within a 15-minute period or if consecutive sign-in attempts occur too quickly (within 1 second), your user account is locked for 60 minutes.

If you attempt to collect service data for an unresponsive XClarity One portal and the service-recovery password is expired, you are redirected to the Reset Service Recovery Password dialog to change the password.

The password must have 16 – 256 characters, including one or more uppercase and lowercase alphabetic characters, numbers, and special characters ; @ _ ! ' $ & +

Attention
Ensure that you record the password for later use. You cannot recover an unresponsive management hub without using this password.