Reporting problem

This section describes how to report problem to Lenovo.

Procedure

1. Do one of the following to enter into the Report Problem page:

   • In Cluster Manager or Server Manager extensions:

     • Click the report problem icon on the top right corner.

     • Click the more icon on the top right corner, and then click Call Home > Report Problem from the menu.

   • In any of Lenovo extensions, click Report Problem in the alert bar.

     Note

     The alert will only be displayed after the automatic problem reporting function is enabled. For more information, refer to Setting automatic problem reporting.
2. On the Call Home User Agreement window, click Accept.
   Service Tickets

   Users can also click Decline to skip to the page.
3. On the Report Problem page, input the required information.
   Note

   • For the servers except for the ThinkAgile MX series, the customer number (XClarity Pro license key) is required when Lenovo XClarity Integrator features is selected. Users can select the existing customer number from the drop-down list or add a new one.

   • In the Functional Area field, if the option excepting for Cluster — Storage, Cluster — Performance, or Cluster — Network is selected, the cluster diagnostic data will not be uploaded. Users can manually upload the data after receiving the notification from Lenovo Support. For more information, refer to Managing service tickets.

   • The text in the Title field must be no more than 128 characters.

   • The text in both the Description and Reproduction Steps fields must be no more than 4096 characters.

   • To change the default primary contact, select another target primary contact from the drop-down list.

   • The primary and secondary contacts manually added in this page will also be added to the contact list on the Call Home Contact page, but will not be automatically set as the primary contact in that page.

4. In the Upload File field, do one of the following to upload the file:
   Note

   The size of file to be uploaded must be less than or equal to 10MB.

   • Click Select a file, select and upload the target file.

   • Drag the target file to the Upload File field.

5. In OS Credential field, authorize Lenovo to retrieve the data and logs:
   1. Click Credential Needed.
   2. On the Specify your credentials page, do one of the following:

      • To use a new credential, select Use manually entered credentials and input account and password.

        Note

        • For the cluster node, the account should be the Active Directory domain account included in the local Administrators group.

        • For the non-cluster server, the account should be the Active Directory domain account included in the local Administrators group or the built-in administrator account.

        • This credential will not be saved in the Credential drop-down list.

      • To use an existing credential, select Use stored credentials and select the target credential from the drop-down list.

        Note

        To add, edit, or delete a credential, click Open credential manager. For more information, refer to Managing credentials.
   3. Click Continue to go back to the Report Problem page.
6. On the Report Problem page, click Submit.