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Cannot manage a device

Use this information to troubleshoot issues when managing device.

  • Ensure that Lenovo XClarity Orchestrator supports the resource. For a list of supported devices and managers, see Supported hardware and software – XClarity Orchestrator.
  • Ensure that the resource is reachable on the network from XClarity Orchestrator and that XClarity Orchestrator is reachable on the network from the resource.
  • Ensure that the correct ports are open in the firewall. For information about port requirements, see Port availability.
  • Ensure that the minimum required firmware is installed on each server that you want to manage using Supported hardware and software – XClarity Orchestrator.
  • Ensure that the credentials are correct for the resource.
    Note
    Ensure that the password follows the security and password policies for the device. Security and password policies might vary.

    When the device is managed by XClarity Orchestrator, the management controller is put into centralized user management. This means that the user accounts that are defined in the XClarity Orchestrator internal or external authentication server are also used to log in to the management controller. A new local user account named RECOVERY_ID is created while all other local accounts are disabled on the management controller.

  • Ensure that CIM over HTTPS is enabled on each device.
    1. Log in to the management web interface for the server using the RECOVERY_ID user account.
    2. Click IMM Management > Security.
    3. Click the CIM Over HTTPS tab, and ensure that Enable CIM Over HTTPS is selected.
  • If the resource's server certificate is signed by an external certificate authority, ensure that the certificate authority certificate and any intermediate certificates are imported into the XClarity Orchestrator trust store (see Installing a trusted, externally-signed XClarity Orchestrator server certificate).
  • For devices, if the system board was replaced, the device was given a new serial number and UUID. If you want XClarity Orchestrator to recognize the device as the same device as before the replacement, you must update the serial number and UUID to match what it was previously. See the documentation for the device for instructions.
  • ThinkSystem SR635 and SR655 servers:
    • Ensure that an operating system is installed, and that the server was booted to the OS, mounted bootable media, or efishell at least once so that XClarity Orchestrator can collect inventory for those servers.
    • Ensure that IPMI over LAN is enabled. IPMI over LAN is disabled by default on these servers and must be manually enabled before the servers can be managed. To enable IPMI over LAN using TSM, click Settings > IPMI Configuration. You might need to restart the server to activate the change.
  • RackSwitch switches:
    • Ensure that SSH is enabled on the switch.
    • If set, ensure that the enable password that is used to enter Privileged Exec Mode on the switch is correct.
  • System x3950 X6 serves:
    • The servers must be managed as two 4U enclosures, each with its own baseboard management controller.