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FQXSPPW0035M : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted.

Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted.

This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted.

Severity​

Error

Alert Category​

Critical - Voltage

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0480

SNMP Trap ID​

1

Automatically Notify Support​

Yes

User Action​

Complete the following steps:

  1. If the specified sensor is Planar 3.3V or Planar 5V, (trained technician only)replace the system board.
  2. If the specified sensor is Planar 12V, ensure PDB board is installed correcly and check the XClarity Controller event log for power-supply-related issues, and resolve those issues.
  3. If the problem remains, replace (trained technician only)the PDB board or system board.
  4. If problem persists, escalate ot next level of support.
  5. Note: Check if the customer is using TPM encryption if so then remind to back up the TPM Encryption Recovery Key or access to the Operating System will be lost after board replacement.