FQXSPUN0023N : Sensor [SensorElementName] has transitioned to non-recoverable.

Severity​

Error

Alert Category​

Critical - Other

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0530

SNMP Trap ID​

50

Automatically Notify Support​

No

User Action​

Complete the following steps:

1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error.
2. Reboot the system.
3. If problem persists, collect Service Data log and Contact Lenovo Support.
4. For 1-2 Processor system:
   1. Reduce the compute board/system in error to a minimum configuration; 1 CPU + 1 DIMM. Does the problem still occur? Yes/No
   2. No: Add CPU and/DIMMs one and a time until the error re-occurs. Consider replacing the last CPU or DIMM that was installed that caused the error.
   3. Yes: If the error/problem still exists, swap in one of the other DIMMs and/or CPUs previously removed in step a. Proceed to add HW one piece at a time to identify the bad CPU or DIMM.
   4. If the problem still exist, (trained technician only) replace system board.
   5. If problem persists, escalate to next level of support.
5. For 4-8 Processor system:
   1. Escalate to a next level of support.
6. Note: Check if the customer is using TPM encryption if so then remind to back up the TPM Encryption Recovery Key or access to the Operating System will be lost after board replacement.