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Observable problems

Follow this procedure to solve observable problems.

The server immediately displays the POST Event Viewer when it is turned on​

Complete the following steps until the problem is solved.

  1. Make sure that the server supports the processor.

    To view processor details, go to Setup Utility and select Main > System Summary.

    To determine if the processor is supported for the server, see Lenovo ServerProven website.

  2. (Trained technician only) Make sure that the processor is installed properly.

  3. Replace the following components one at a time, in the order shown, and restart the server after each replacement.

    1. (Trained technician only) processor

    2. (Trained technician only) system board

Server is unresponsive (POST is complete and operating system is running)​

Complete the following steps until the problem is solved.

  • If you have direct access to the server, complete the following steps:

    1. If possible, log in to the system and verify that all applications are running without hanging.

    2. Restart the server.

    3. If the problem recurs, make sure that every newly installed software is configured correctly.

    4. Contact the vendor or provider of the software for technical support.

  • If you have remote access to the server, complete the following steps:

    1. If possible, log in to the system and verify that all applications are running without hanging.

    2. Log out of the system and log back in.

    3. Validate the network access by pinging or running traceroute to the server with a command line.

      1. If you are unable to get a response during a ping test, try to ping another server in the same server room to determine whether the problem is caused by failed connection of the server.

      2. Run traceroute to determine where the connection breaks down, and try to resolve the connection issue with VPN or avoiding where the connection breaks down.

    4. Restart the server remotely.

    5. If the problem recurs, make sure that every installed software is configured correctly.

    6. Contact the vendor or provider of the software for technical support.

Server is unresponsive (cannot press F1 to start Setup Utility)​

Complete the following steps until the problem is solved.

Note
Any configuration changes, such as system firmware update, device and corresponding driver installation, could cause failed POST.
If this occurs, the server responds in either of the following ways:

  • The system restarts automatically and produces POST again.

  • The server hangs, and you must manually reboot the system so that the system produces POST again.

Voltage planar fault is displayed in the event log​

Complete the following steps until the problem is solved.

  1. Revert the system to the minimum configuration. See Specifications for details.

  2. Restart the server.

    • If the system does restart successfully, add the devices that are removed one at a time, and restart the server after each addition until the problem occurs. Replace the device that causes the problem.

    • If the system fails to restart, there might be a problem with the system board. Call Lenovo support.

Unusual smell​

Complete the following steps until the problem is solved.

  1. Any unusual smell might come from newly installed devices. Examine the devices to identify the source of the smell, and remove the one that produces it.
  2. If the problem recurs, contact Lenovo Support.

Server seems to be running hot​

Complete the following steps until the problem is solved.

  1. Make sure that the room temperature is within the specified range (see Specifications).

  2. Adjust the ICE Performance Mode (ICE) setting. Go to Setup Utility and select Power > Intelligent Cooling Engine (ICE) > ICE Performance Mode. If the server is set in Better Acoustic Performance, select Better Thermal Performance and press Enter.

  3. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Security > System Event Log > View System Event Log.

  4. If there are no related events in the log, contact Lenovo Support.

Cracked parts or cracked chassis​

Contact Lenovo Support.