Troubleshooting

This chapter describes the diagnostic tools and troubleshooting information that are available to help you solve problems that might occur in the server.

If you cannot diagnose and correct a problem by using the information in this chapter, see Getting help and technical assistance.

Start here
You can solve many problems without outside assistance by following the troubleshooting procedures in this documentation and on the World Wide Web.
Sending DSA data to Lenovo
Service bulletins
Lenovo continually updates the support Web site with the latest tips and techniques that you can use to solve problem that you might have with the Lenovo System x3250 M6 server.
Checkout procedure
This section provides additional information for you to diagnose a problem.
Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related problems.
Automated service request (call home)
Lenovo provides a tool that can automatically collect and send data or call Lenovo Support when an error is detected.
Error messages
Lenovo provide error messages on the Web site and PDF file. If you are viewing the Web site, the list of error codes and messages for UEFI/POST, IMM2.1, and DSA that are generated when a problem is detected will display.
Troubleshooting by symptom
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
Solving power problems
Solving Ethernet controller problems
Solving undetermined problems
If Dynamic System Analysis (DSA) cannot diagnose the failure or if the server is inoperative, use the information in this section to solve the undetermined problems.
Problem determination tips
Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Lenovo.
Recovering the server firmware (UEFI update failure)
Automated boot recovery (ABR)
Nx-boot failure

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