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4000001d-00000000 : Watchdog [arg1] Failed to Capture Screen.

Watchdog [arg1] Failed to Capture Screen.

This message is for the use case where an operating system error has occurred and the screen capture failed.

May also be shown as 4000001d00000000 or 0x4000001d00000000

Internal Event​

No

Severity​

Error

Alert Category​

System - other

Serviceable​

No

CIM Information​

Prefix:IMM

and ID:0029

SNMP Trap ID​

22

Automatically Notify Support​

No

User Response​

Complete the following steps until the problem is solved:

  1. Reconfigure the watchdog timer to a higher value.
  2. Make sure that the IMM Ethernet over USB interface is enabled.
  3. Reinstall the RNDIS or cdc_ether device driver for the operating system.
  4. Disable the watchdog. Check the integrity of the installed operating system.
  5. Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.