Setting up automatic problem notification to Lenovo Support (Call Home)

Setup Call Home for all managed devices (current and future):

1. From the XClarity Administrator menu bar, click Administration > Service and Support.

2. Click Call Home Configuration in the left navigation to display the Call Home Configuration page.

   
   
   

3. (Optional) Specify the default Lenovo customer number to use when reporting problems with XClarity Administrator.

   Tip

   You can find your customer number in the proof-of-entitlement email that you received when you purchased Lenovo XClarity Pro.

4. (Optional) Clear Expired Warranty Call Home to block service tickets from being opened automatically by Call Home for devices that have expired warranties.

   Note

   This option does not prevent you from manually open service tickets for devices with expired warranties

5. Fill in the contact and location information.

6. Select the preferred method of contact by Lenovo Support.

7. (Optional) Fill in the system information.

8. Click Apply.

   A Call Home service forwarder named Default Call Home is created for all managed devices using the specified contact information.

9. Enable and test the Default Call Home service forwarder.

   1. Click Service Forwarder in the left navigation to display the Service Forwarders page.

   2. Select Enable in the Status column for the Default Call Home service forwarder.

   3. Select the Default Call Home service forwarder, and click Test Service Forwarders to generate a test event for the service forwarder and verify that XClarity Administrator is able to communicate with the Lenovo Support Center.

      You can monitor the test progress by clicking Monitoring > Jobs from the XClarity Administrator menu bar.

      Note

      The service forwarder must be enabled before it can be tested

Setup Call Home for specific managed devices:

1. From the XClarity Administrator menu bar, click Administration > Service and Support.

2. Click Service Forwarders in the left navigation to display the Service Forwarders page.

3. Click the Create Service Forwarder icon () to display the New Service Forwarder dialog.

4. Click the General tab.

   
   
   

   1. Select Call Home as the service forwarder:

   2. Enter the name of the service forwarder and a description.

   3. Specify the number of automatic-notification retries. The default is 2.

   4. Specify the minimum number of minutes between retries. The default is 2.

   5. (Optional) Click Requires Service Data Inspection if you want to inspect the service-data files before they are transferred, and optionally specify the e-mail address of the contact to be notified when service files must be inspected.

5. Click the Specific tab, and fill in the contact and system information.

   Tip

   To use the same contact and location information that is configured on the Call Home Configuration page, select General Configuration in the Configuration drop-down menu.

6. Click the Devices tab, and select the managed devices and resource groups for which you want this service forwarder to forward service files.

   Tip

   To forward service files for all managed devices (current and future), select the Match all devices checkbox.

7. Click Create. The service forwarder is added to the Service and Support page.

8. On the Service Forwarders page, select Enable in the Status column to enable the service forwarder.

9. Select the service forwarder, and click Test Service Forwarders to generate a test event for the service forwarder and verify that XClarity Administrator is able to communicate with the Lenovo Support Center.

   You can monitor the test progress by clicking Monitoring > Jobs from the XClarity Administrator menu bar.

   Note

   The service forwarder must be enabled before it can be tested.