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Setting up automatic problem notification

You can create a service forwarder that automatically send service data to your preferred service provider when a serviceable event occurs on specific managed devices. You can send service data for the device to Lenovo Support (Call Home), to your Lenovo service technician using the Lenovo Upload Facility, or to another service provider using SFTP.

You can create and enable up to 50 total service forwarders for Call Home, Lenovo Upload Facility, or SFTP.

  • Setting up automatic problem notification to Lenovo Support (Call Home)
    You can create a service forwarder that automatically sends service data for any managed device to Lenovo Support using Call Home when certain serviceable events, such as an unrecoverable memory, are received from specific managed devices so that the issue can be addressed. This service forwarded is named Default Call Home.
  • Setting up automatic problem notification to the Lenovo Upload Facility
    You can create a service forwarder that automatically sends service data for any managed device to your Lenovo service technician using the Lenovo Upload Facility when certain serviceable events, such as an unrecoverable memory, are received from specific managed devices so that the issue can be addressed. This service forwarded is named Default Lenovo Upload Facility.
  • Setting up automatic problem notification to a preferred service provider
    You can create a service forwarder that automatically sends service data to your preferred service provider using SFTP when certain serviceable events, such as an unrecoverable memory error, are received from specific managed devices so that the issue can be addressed.