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FQXSPUN0019M : Sensor [SensorElementName] has transitioned to critical from a less severe state.

Sensor [SensorElementName] has transitioned to critical from a less severe state.

This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.

Severity​

Error

Alert Category​

Critical - Other

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0522

SNMP Trap ID​

50

Automatically Notify Support​

No

User Action​

Complete the following steps until the problem is solved:

  1. If the sensor is "PFR PCH":
    1. DC cycle the system.
    2. If the problem persists, collect service data log right after this event triggered.
    3. Contact Lenovo Support
  2. If the sensor is "CPU 1 UPILinkErr" or "CPU 2 UPILinkErr":
    1. Make sure the heat sink is with sufficient torque on affected CPU location.
    2. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support.
  3. If the sensor is "Fan Mismatch":
    1. Make sure the type of fans installed meet the thermal requirements of the system configuration. Refer to the "Thermal rules" or "Technical rules for system fans" in the Maintenance Manual to select the correct type of system fans.
    2. Reboot the XCC for fan detection.
    3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support.
  4. If the sensor is "ME Status":
    1. Reboot XCC and see if the problem is still observed.
    2. Upgrade or downgrade the UEFI to have ME update and see if the problem disappears.
    3. If the problem persists, collect service data log and contact Lenovo Support.
  5. If the sensor is "Drive Mismatch":
    1. Make sure the type of drives is supported by the system configuration and is correct for the specific drive slot.
    2. Power off the system and do virtual AC cycle through XCC/BMC.
    3. If the problem persists, collect service data log from the XCC WebGUI and contact Lenovo Support.
  6. If the sensor is "RAID Vol State":
    1. Check whether there is any physical drive removed unexpectedly. Make sure that the drives are installed correctly in the same sequence as original VD creation.
    2. Boot the system by using external storage OS to collect LXCE log and FFDC log during the failure.
    3. Contact Lenovo Support.
  7. If the sensor is "XCC DB Status":
    1. Reboot XCC and see if the problem is still observed.
    2. Monitor the system to see if the problem occurs frequently, biweekly or higher frequency.
    3. If yes, please collect service data log from the XCC WebGUI and contact Lenovo Support.