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Storage drive problems

Use this information to resolve issues related to the storage drives.

Server cannot recognize a drive​

Complete the following steps until the problem is solved.

  1. Make sure that:

    • The drive is supported by the server (see Lenovo ServerProven website).

    • The drive is properly installed with signal and power cables properly connected.

  2. Make sure the drive is enabled. Go to Setup Utility and select Devices > ATA Drive Setup to see if the drive in question is enabled. If not, enable it.

  3. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics > HDD test to perform diagnostics on the drives. Replace the drive that is displayed as faulty. Otherwise, skip to the next step.

  4. Remove the drives until the system reaches minimal drive requirement; then, add one drive and restart the server, and repeat the step if the problem does not recur. If the problem occurs after addition of a drive, replace it.

    See Technical specifications for the minimal configuration for debugging.

Multiple drives fail​

Complete the following steps until the problem is solved:

  1. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics > HDD test to perform diagnostics on the drives. Replace the drive that is displayed as faulty. Otherwise, skip to the next step.

  2. Remove the drives until the system reaches minimal drive requirement; then, add one drive and reboot the server, and repeat the step if the problem does not recur. If the problem occurs after addition of a drive, replace it.

    See Technical specifications for the minimal configuration for debugging.

A replacement drive does not rebuild​

Complete the following steps until the problem is solved:

  1. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics > RAID Log. Look for related errors and solve them. Otherwise, skip to the next step.

  2. Review the document that came with the RAID adapter to make sure RAID is set properly.

Suspected RAID volume failure​

Reboot the system, press F1 to go to Setup Utility, and select Advanced > x350-8i > Array Configuration > Manage Arrays > Array X > List Logical Drives > Logical Drive X (Logical Drive X) > Logical Drive Details to check failure symptoms.