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Observable problems

Follow this procedure to solve observable problems.

Server is unresponsive (POST is complete and operating system is running)​

Complete the following steps until the problem is solved.

  • If you have direct access to the server, complete the following steps:

    1. If possible, log in to the system and verify that all applications are running without hanging.

    2. Restart the server.

    3. If the problem recurs, make sure that every newly installed software is configured correctly.

    4. Contact the vendor or provider of the software for technical support.

  • If you have remote access to the server, complete the following steps:

    1. If possible, log in to the system and verify that all applications are running without hanging.

    2. Log out of the system and log back in.

    3. Validate the network access by pinging or running traceroute to the server with a command line.

      1. If you are unable to get a response during a ping test, try to ping another server in the same server room to determine whether the problem is caused by failed connection of the server.

      2. Run traceroute to determine where the connection breaks down, and try to resolve the connection issue with VPN or avoiding where the connection breaks down.

    4. Restart the server remotely.

    5. If the problem recurs, make sure that every installed software is configured correctly.

    6. Contact the vendor or provider of the software for technical support.

Server is unresponsive (cannot press F1 to start Setup Utility)​

Complete the following steps until the problem is solved.

Note
Any configuration changes, such as system firmware update, device and corresponding driver installation, could cause failed POST.
If this occurs, the server responds in either of the following ways:

  • The system restarts automatically and produces POST again.

  • The server hangs, and you must manually reboot the system so that the system produces POST again.

Unusual smell​

Complete the following steps until the problem is solved.

  1. Any unusual smell might come from newly installed devices. Examine the devices to identify the source of the smell, and remove the one that produces it.
  2. If the problem recurs, contact Lenovo Support.

Server seems to be running hot​

Complete the following steps until the problem is solved.

  1. Make sure that the room temperature is within the specified range (see Environmental specifications).

  2. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Event Logs > View Smbios Event Log.

  3. If there are no related events in the log, contact Lenovo Support.

Cracked parts or cracked chassis​

Contact Lenovo Support.