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Intermittent problems

Follow this procedure to solve intermittent problems.

Intermittent external device problems​

Complete the following steps until the problem is solved.

  1. Update the UEFI firmware to the latest versions.

  2. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Event Logs > View Smbios Event Log.

  3. Make sure that:

    • The latest version of corresponding driver is installed.

    • The device is seated correctly without physical damage on the device or connector.

    • Device firmware has been updated to the latest version.

    • You followed the installation instructions that came with the device, and the device is installed properly.

    • You have not loosened any other installed devices or cables.

  4. For a USB device:

    1. Make sure that the device is properly configured and enabled in Setup Utility.

    2. Connect the device to another USB port.

    3. If the device is connected to a USB hub, remove the device from the hub, and connect it directly to the server.

Intermittent unexpected reboots​

Complete the following steps until the problem is solved.

  1. Check the system event log and resolve any related problems. To view the system event log, go to Setup Utility and select Event Logs > View Smbios Event Log.

  2. If the reboot occurs after the operating system starts, disable any automatic server restart (ASR) utilities or any ASR devices that are installed.

  3. Look into the event logs for an event code that indicates a reboot. See Event logs for information about viewing the event log.