Cannot update Windows Guest Agent

This section covers the procedure for when the Windows guest agent cannot be updated.

If you encounter a failure while performing an update of a new guest agent and/or uninstalling an old guest agent version on a Windows device, there may be an issue with registration handling by the ThinkAgile CP VSS provider.

If this occurs, you need to launch Component Services and delete the VSS provider. After this is done, you are able to uninstall the old ThinkAgile CP agent and reinstall the new version.

To update the Windows guest agent, follow these steps:

1. Launch Component Services from the Windows device, or execute the following command:

   dcomcnfg.exe

2. Navigate to Component Services > Computers > My computer > COM+ Applications > tacp > tacpVSSProvider.
3. Right-click on the CldtxVSSProvider entry and delete it.
4. Navigate to Control Panel > Programs and Features.
5. Locate the ThinkAgile CP program and uninstall the old guest agent version.
6. Navigate to the ThinkAgile CP executable and install the new guest agent version.

After these steps are performed, the new version of the ThinkAgile CPguest agent is present in Programs and Features.