System reporting

This article describes the information that is collected from a customer environment for diagnostic and troubleshooting purposes in the event of an issue.

Note

• The information described below is collected automatically (if not stated otherwise) and is stored on the system locally. Working with the customer, Lenovo Support engineers obtain this information via a manual remote session for troubleshooting and diagnostic purposes.

• The data uploaded as part of the system report is covered by the ThinkAgile CP Privacy Policy.

ThinkAgile CP collects the following information:

• System Logs
  Each component produces a log of actions performed. These files are essential for debugging purposes since they provide a clear picture of all of the actions as well as general system state information at a given moment of time.
• Crash Dumps
  In case of a crash, a dump file of the process is generated. The information within the dump file is crucial for identifying the issue and localizing the cause of the crash.
• System status information
  System status information is collected to help analyze the overall system state at a given period of time. It helps diagnose general system issues that may have happened in parallel and could be a contributing factor to the issue that the product experiences.
• Metadata Information
  Metadata includes the component name, current version, and the timestamp of the moment when the error reporting information gathering occurred.