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Downloading service data log

Use the information in this topic to collect service information about your server. This process is normally only done at the request of service personnel to assist in resolving a server problem.

In the XClarity Controller home page, click the Service Log option in the Quick Action section and select Service Data Log.

By default, the service log will contains the following data: system information, system inventory, system utilization, SMBIOS table, sensors reading, events log, FOD key, SLP key, UEFI configuration and XClarity Controller 2 configuration.

User can mouse over the Basic Information option and click on the floating window to see some actual data to be exported.

While Basic Information is mandatory, user has the option to export the following information:

  • Network Information (IP, hostname)

  • Telemetry (24 hours data)

  • Audit Log (contains username)

  • Latest Failure Screen

Click Export to download the service data log.

The process of collecting the service and support data may takes a few minutes to complete. The file will be saved to your default download folder. The naming convention for the service data file follows this convention:<machine type and model>_<serial number>_xcc_mini-log_<date>-<time>.zip

For example: 7X2106Z01A_2345678_xcc_mini-log_170511-175656.zip.

In addition to the zip format, the service data can also be downloaded using the tzz format via Browse History.... Tzz takes some time to be ready so it won’t be showing up immediately after zip files are exported. Tzz uses a different compression algorithm and can be extracted with a utility such as “lzop”.

Browse History... will also retain recently exported service logs.