FQXSPFW0002N : The System [ComputerSystemElementName] encountered a firmware hang.

Severity​

Error

Alert Category​

System - Boot failure

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0186

SNMP Trap ID​

25

Automatically Notify Support​

No

User Action​

Complete the following steps:

1. Original UEFI settings are still present. If a customer intends to continue using the original settings, select Save Settings.
2. If User did not intentionally trigger the reboots, check logs for probable cause. For example, if there is a battery fault event, follow the steps to resolve that event.
3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re-install options one at a time to locate the problem.
4. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
5. Remove and re-install the CMOS battery on the system board in 30 seconds to clear CMOS contents. If it boots successfully, then restore the system settings.
6. If the problem persists, collect the Service Data log.
7. Contact Lenovo Support.