Skip to main content

FQXSPMA0008N : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

This message is for the use case when an implementation has detected a Memory uncorrectable error.

Severity​

Error

Alert Category​

Critical - Memory

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0138

SNMP Trap ID​

41

Automatically Notify Support​

No

User Action​

Complete the following steps:

  1. If the compute node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign object in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: The event log might contain a recent FQXSFMA0011I event denoting a change is detected in DIMM population which could cause this problem.)
  2. If no problem is observed on the DIMM connectors or the problem persists, replace the DIMM identified by LightPath and/or event log entry.
  3. If the problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel.
  4. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  5. If the problem recurs on the same DIMM connector, inspect connector for damage. If any damage is found or the problem persists, collect the Service Data log.
  6. Contact Lenovo Support.