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Collecting data

This topic describes how to collect ThinkAgile SXM Series solution product data that might be needed for troubleshooting or when working with ThinkAgile Advantage Support.

ThinkAgile SXM Series serial number​

Your ThinkAgile SXM solution is entitled at the rack level. You can find the serial number associated with Machine Type 9565 on the rack label.

Collecting service data from Lenovo XClarity Administrator​

To collect logs or all service data from Lenovo XClarity Administrator, from the Dashboard, click Administration > Service and Support.

  • On the Management Server Files tab, you can choose to download all service data or logs only.
  • On the Endpoint Diagnostic Files tab, you can download service data for the server nodes or HLH.
    Note
    Lenovo XClarity Administrator does not currently support Cloud Network Operating System, so management of the TOR and BMC switches is not enabled. This functionality will be added in a future release.

Image showingLenovo XClarity Administrator data download options

For information about using Lenovo XClarity Administrator, refer to the Lenovo XClarity Administrator documentation.

See ThinkAgile SXM Series documentation and related content for links to other relevant documentation.

Collecting data from Lenovo switches​

For the RackSwitch G8052, use the following ENOS commands to gather data. The user must be in Privileged EXEC mode.
show tech-support {l2|l3|link|port}
copy tech-support {ftp|sftp} <server_URL>
copy flash-dump {ftp|sftp} <server_URL>
For all other Lenovo switches, use the following CNOS commands to gather data. The user must be in Privileged EXEC mode.
display tech-support
cp tech-support {ftp|scp|sftp|tftp} <server_URL> [timeout <timeout_interval>] [vrf {default|management}]

See ThinkAgile SXM Series documentation and related content for links to relevant documentation.