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Isolating and resolving issues

Issues with the ThinkAgile SXM Series solution or its components can often be resolved without the need for a support case. Use the following tips to help resolve such issues.

See ThinkAgile SXM Series documentation and related content for relevant links.

Problem isolation tips​

The following items can help determine the cause of an issue:

  • Can users log in to the Microsoft Azure Stack Hub portals?

  • Can users create VMs, Plans, Offers in Microsoft Azure Stack Hub?

  • Are all scale unit nodes present and healthy in Lenovo XClarity Administrator?

  • Are all storage volumes present and healthy?

  • Can users ping and log in to Lenovo XClarity Administrator?

  • Does Lenovo XClarity Administrator show any alerts or issues in the dashboard page?

  • Do the firmware, software, and OS levels match the Best Recipe?

  • Are the IMM/XCC of the servers pingable?

  • Is the network operating system of each network switch pingable?

  • Has the point-to-point cabling been altered?

Troubleshooting steps​

The following steps and tools can help resolve an issue:

  • Use Lenovo XClarity Administrator to check the health status of all nodes and switches.

  • Verify the LEDs on the servers and switches to check the health status.

  • Use ENOS commands to check RackSwitch G8052 switch health status and collect service data.

  • Use CNOS commands to check RackSwitch G8272 , ThinkSystem NE2572, and ThinkSystem NE0152T switch health status and collect service data.

  • Verify node firmware and switch network operating system levels, to ensure they adhere to the Best Recipe.

  • Check the network cabling to ensure that it matches the point-to-point diagrams and tables.

  • Use the Azure Stack Hub Portal to check Azure Stack Hub health status.

  • Determine the last working state before the problem occurred.