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806f010f-2201xxxx : The System [ComputerSystemElementName] encountered a firmware hang. (Firmware Error)

The System [ComputerSystemElementName] encountered a firmware hang. (Firmware Error)

This message is for the use case when an implementation has detected a System Firmware Hang.

May also be shown as 806f010f2201xxxx or 0x806f010f2201xxxx

Severity​

Error

Alert Category​

System - Boot failure

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0186

SNMP Trap ID​

25

Automatically Notify Support​

No

User Response​

  1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs).
  2. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
  3. (Trained technician only) Replace the system board.