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806f0813-2584xxxx : An Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs)

An Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs)

This message is for the use case when an implementation has detected a Bus Uncorrectable Error.

May also be shown as 806f08132584xxxx or 0x806f08132584xxxx

Severity​

Error

Alert Category​

Critical - Other

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0240

SNMP Trap ID​

50

Automatically Notify Support​

Yes

User Response​

  1. Check the system-event log.
  2. (Trained technician only) Remove the failing microprocessor from the system board (see Removing a microprocessor and heat sink).
  3. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
  4. Make sure that the two microprocessors are matching.
  5. (Trained technician only) Replace the system board.